Run remote support teams without a separate workforce-management system. Shifts, ticket QA, schedule adherence, and AI-assisted reviews — in one workspace.
Support work is shift work. We treat it like shift work.
Marketplaces aren't built for schedules. GigAnywhere is. Set the shift, attach the queue, and let AI summarize the shift the way a team lead would — without staffing a team lead.
Shift schedules Adherence is tracked without policing breaks.
Ticket QA Random ticket sample, rubric-based scoring.
Escalation routing Flag complex tickets to a senior or back to client.
Identity verification Optional — for agents handling account access.
Common support work
Tier 1 ticket handling
Live chat & email response
Order status & basic returns
Account verification & reset
QA reviewer / calibration support
Onboarding follow-up & retention messages
Recommended setup
Workspace template — “Tier 1 morning shift”
Acceptance criteria
Shift coverage 8am–noon ET
Median first response < 6 min
QA score ≥ 4.0 on 6 sampled tickets
Escalations follow rubric & include context
AI supervisor rules
shift_window: 8:00–12:00 ET
on_task_apps: [helpdesk, internal_docs]
qa_sample_per_shift: 6 tickets
rubric: [empathy, accuracy, efficiency, escalation]
flag_response_time_over: 15 min
Recommended proof level:Verified Work — support agents touch customer accounts; shifts and identity verification reduce risk.
Run remote support without running a workforce system.